What Is Personal Information?
What Personal Information Do We Collect?
We collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:
contact and identification information, such as your name, birth date, address, telephone number and e-mail address;
personal information related to the goods and services that you seek from us; additional service-related information concerning the goods and services that we provide to, or receive from, you; and payment information, including your credit card information.
Dankmail’s operations include activities related to the sale of cannabis, clothing and other merchandise. As such, Dankmail may also collect personal information from individuals participating in and / or impacted by those activities.
As a general rule, Dankmail collects personal information directly from you. In most other circumstances where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions).
From time to time, we may utilize the services of third parties and may also receive personal information collected by those third parties during the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your information to us.
We may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address, what country you are from, time spent on one of our webpages, bounce rates, pages visited, content consumption, and other e commerce metrics including products viewed, products placed in carts, cart size, and abandoned carts. We use this information to monitor our website’s performance (such as number of visits, average time spent, page views) and for our business purposes (such as improvements to our website).
We may place a ‘cookie’ on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web
browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to meet your needs better. Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (i) notify you prior to a website placing a cookie on your hard drive so that you can decide whether to accept the cookie; or (ii) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you may not be able to access many web pages found on the website.
Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Dankmail is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
Finally, our website may provide you with an opportunity to interact with others and share your thoughts, information, content and materials (collectively “User Generated Content”). You are solely responsible for the User Generated Content that you post on our websites. Unless explicitly stated otherwise, any User Generated Content that you post onto our websites (including your username) will be made publicly available. As such, do not post any personal information onto our websites (such as your name or email address) if you wish to remain anonymous.
Third Party Website Trackers
Why Do We Collect Personal Information?
Dankmail collects personal information to enable us to manage, maintain, and develop our operations, including for example:
to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the goods and services that have been requested; to enable you to register and access an account with us;
to obtain and process payments for the products and services that we provide to you;
to be able to review the goods and services that we provide to you so that we may:
(i)understand your requirements for our goods and services; and (ii) work to improve our goods and services;
subject to applicable law, to enable us to send our newsletter and marketing/promotional materials to you;
to create Aggregated Information (as defined below);
to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number);
to protect Dankmail against error, fraud, theft and damage to our goods and property; to enable us to comply with applicable law or regulatory process; and any other reasonable purpose to which you consent.
Please note that our video surveillance systems may collect your personal information when you attend our retail and other locations. Such collection is done:
to facilitate a safe and secure environment;
to support an immediate response to an observed or reported incident;
to help us collect certain demographic information (e.g. age and gender) to enable us to better understand who our customers are;
to enable us to know how many customers we have, how they shop, and their
to protect Dankmail against error, fraud, theft and damage to our goods and property (e.g. by integrating point-of-sale transactional data with videos taken at the time of transactions); and to enable us to comply with applicable law.
How Do We Use and Disclose Your Personal Information?
We may use or disclose your personal information:
We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
When Do We Disclose Your Personal Information?
We may share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with
managing our relationship with you, including third parties that provide services to us or on our behalf.
as part of an audit by the Minister of Health; as permitted or required by applicable law or regulatory requirements; to comply with valid legal processes such as search warrants, subpoenas or court orders; as part of the regular reporting activities of Dankmail and its affiliates; to protect the rights and property of Dankmail; during emergency situations or where necessary to protect the safety of a person or group of persons; and with your consent.
Your Consent is Important to Us
It is important to us that we collect, use or disclose your information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect your personal information. In certain circumstances, your consent may be obtained after collection
We may collect, use or disclose your information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer, using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
How is Your Personal Information Protected?
Dankmail will endeavor to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. Unfortunately, we cannot guarantee complete security: (i) unauthorized access, use, or disclosure, (ii) hardware or software failure, and (iii) other events may potentially compromise the security of your information.
The security of your personal information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
Updating Your Personal Information
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during our relationship,
please keep us informed of such changes.
In some circumstances we may not agree with your request to change your information and will instead append an alternative text to the record in question.
Access to Your Personal Information
You can ask to see your information. If you want to review, verify or correct your information, please contact our Privacy Officer. Please note that any such communication must be in writing.
When requesting access to your information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous according to our record retention obligations and practices. If we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
or by e-mail. We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you. If you are dissatisfied with our response, you may be entitled to make a written submission to the Privacy Commissioner in your jurisdiction.
Attention: Privacy Officer